9-11 JUNE 2026 | MÁLAGA - FYCMA

AI-enabled customer experience: The next frontier

Wed 10 Jun | 10:20 - 10:50

Language: Simultaneus translation

AI is redefining how businesses engage with customers. Learn how intelligent systems anticipate needs, personalize interactions, and enhance satisfaction at scale, creating a new frontier in customer experience management.

Speakers
Iván Durango

Iván Durango

Enterprise Data & AI Architect

ING

Víctor Sánchez Miranda

Víctor Sánchez Miranda

Head of Strategy - Engineering Spain

BBVA

Judith Gil López

Judith Gil López

Directora de transformación digital y proyectos

Mutua

Óscar Bañó Pérez

Óscar Bañó Pérez

Business & Technology Strategist - Banking & Insurance

T-Systems

Moderator
Jesús García Jiménez

Jesús García Jiménez

Managing Director

CIONET