Paulo Magalhães is Vice President for Southern Europe at EasyVista, a leader in ITSM & ITOM solutions. With an experience of over 20 years in the information technology market, in the last 10 years he has supported EasyVista’s strong growth in Southern Europe. His challenge today is to be able to help CIOs to deliver a better service to their customers, in line with the strong expectations with user experience, AI and Devops!