How to orchestrate change in CX and EX
Wed 10 Jun | 10:00 - 10:20
Language: Simultaneus translation
This keynote explores how leaders can successfully orchestrate organizational change to elevate both Customer Experience (CX) and Employee Experience (EX). It highlights key principles, leadership mindsets, and strategic actions needed to align culture, processes, and technology, driving sustainable transformation and lasting business impact.
Speaker
Ulises Salvador Aguila Ledezma
Former Change Lead in companies such as Schneider Electric, Roche, BNP Paribas, Bacardi
Independent Professional