Computer Science engineer, MBA and C-level professional for more than 10 years, converted to entrepreneurship more than 15 years ago, married and proud mother of four, Sylvia is a pioneer in non-linear technology applied to complex systems.
The best use case is the CX personalization based in the customers’ context and history in complex services industries such as telco or insurance. She defends the biomimicry approach to the hybrid architectures required in a digital world.