What is new in customer purchasing drivers and behaviours, how retailers are addressing them. What new plans players are developing and executing to best deliver across channels, what is now the most successful multi-devices approach or which one should be the ideal one. How they are evolving and redefining their customer experience strategy both online and in-store along with their top of minds like revenue grow.

In this panel we will learn what makes a retailer successful today, the advantages of the fastest-growing retailers and the forces of the dominant retailers along with which are the customers behaviours latest trends: the most influential and effective sources of brand discovery and product research, the new purchase drivers, the interplay between devices and which is the mid-term outlook.