11-13 JUNE 2024 | MÁLAGA - FYCMA

AI in Contact Centre

Thu 23 May | 12:00 - 12:20

Co-organized with:

New AI technologies are enabling the full automation of Contact Centres. RPA and Virtual Agents can manage 80% of incoming contacts in a Contact Centre, providing a homogeneous and robust customer experience. Key advantages are lesser costs and 24/7 customer service. In addition, speech analytics can be leveraged to improve the performance of Human Agents.