All Speakers Speaker Isabel Járrega Marqués Position: Director Customer Experience & Business Transformation Company: Toyota Director with 30 years experience in 5 different brands within the Automotive Sector I currently lead the Customer Experience and Business Transformation division within Toyota Spain. My role is to Lead and Promote the best Omnichannel Memorable Customer Experience, ensure the Systems Transformation to become Data-Driven and generate scalable business models within Connectivity and Mobility. Sessions Thu 12 Jun 11:00 - 11:30 Auditorium 3 Premium VIP Pass Artificial Intelligence The future of customer experience: How AI is changing the game