All Speakers Speaker Florencio Castro Fernández Position: Customer Experience Director Company: Planeta Formación y Universidades My role is to lead customer experience for higher education. Over the last 15 years, I have been driving growth and customer satisfaction in the education sector. By combining cutting-edge technology with my passion for people and human behaviour, I develop CX strategies, contributing to sustainable organizational success. Sessions Tue 10 Jun 10:00 - 10:40 Digital Marketing Planet by Clear Channel All type of tickets CMO SummitAgencies & BrandsArtificial Intelligence+2 AI-powered marketing: bridging creativity and human insight