10-12 JUNE 2025 | MÁLAGA - FYCMA
Speaker

Florencio Castro Fernández

Position:
Customer Experience Director
Company:
Planeta Formación y Universidades
Florencio Castro Fernández

My role is to lead customer experience for higher education. Over the last 15 years, I have been driving growth and customer satisfaction in the education sector. By combining cutting-edge technology with my passion for people and human behaviour, I develop CX strategies, contributing to sustainable organizational success.

Sessions