Dácil Borges

Dácil Borges is Global Director of Consultancy at Xdroid, with over 15 years of international experience in digital transformation, innovation, and customer experience. She leads AI and voice analytics strategies to optimize contact center performance. Recognized with awards in Text Analytics and NLP, including Young Executive of the Year, she stands out for her data-driven, customer-centric approach and her commitment to continuous innovation and measurable impact.