10-12 JUNIO 2025 | MÁLAGA - FYCMA

The future of customer experience: How AI is changing the game

Thu 12 Jun | 11:00 - 11:30

Language: Simultaneus translation

Let’s dive into how artificial intelligence is revolutionizing customer experience across industries. From personalized interactions to predictive analytics, AI is reshaping how brands engage with their customers. Join us as we explore the future of CX, the opportunities AI brings, and how businesses can leverage this technology to stay ahead in an increasingly competitive market.

Speakers
Lukas Schack

Lukas Schack

Principal Machine Learning Engineer

TUI

Isabel Járrega Marqués

Isabel Járrega Marqués

Directora de Experiencia del Cliente y Transformación del Negocio

Toyota

Nanes Martínez Arroyo

Nanes Martínez Arroyo

Directora General

Asociación DEC

Federico López Esquibel

Federico López Esquibel

Head of AI

VoiceMOD

Moderators
Rosa Aldana Guarnido

Rosa Aldana Guarnido

Socia y CoFundadora

Foro IA