The future of AI in omnichannel ecommerce & retail

AI is transforming omnichannel ecommerce, reshaping how we understand customers and optimize operations. From hyper-personalized experiences to predictive analytics, AI bridges digital and physical retail. In the future, it will anticipate demand, create seamless phygital experiences, and redefine customer engagement. The real challenge is not whether to adopt AI, but how to integrate it strategically to stay competitive in an era where adaptability is key. Are we ready? Listen to the Former Head of Ecommerce ToysRus & Prenatal.