As one of the world’s leading multi-category delivery apps our goal at Glovo is to make everything accessible to everyone, from food to groceries, to gifts and pharmaceuticals. However, this is not without its challenges. In this presentation, I will talk through how we’re using technology to solve the numerous challenges presented by multi-category delivery, including how we are applying machine learning (ML) to automate processes and assign orders in real-time and at scale. I’ll also be discussing the role of artificial intelligence (AI) in the future of on-demand delivery.