13-15 JUNE 2023
MÁLAGA - FYCMA
Speaker

Mónica Llorens

Position:

EMEA CXM Expert

Company:

Quadient

I am expert in Professional Services delivery and Project Management in Technology, Operations and Processes Areas. I am responsible for Professional Services for Iberia, Africa and Middle East at Quadient, ICA (Intelligent Communication Automation – CXM Software business) and lead the Women’s Empower Community at Global Quadient.

My goal is to make sure businesses implement our software successfully, not only to communicate with their customers, but to create the best experience for them. Controlling the customer experience is not an option anymore, it is an obligation for all businesses to succeed. To achieve this goal, in addition to creating diverse teams, technology and data are esential.

I am a resolutive person, focused on result achievement and very organized, that enjoys being part of a work team. In my personal life, I am a mum, photography student and for 5 years, until June 2021, Vicepresident of CFF Olympia Las Rozas (women’s football club).