13-15 JUNE 2023
MÁLAGA - FYCMA

How True OmniChannel strategies improve Customer Experience and impact on the bottom line

  • 14/06/2023
  • 15:50 - 16:10
  • Auditorium IBM
  • Premium VIP Pass
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In this talk we speak with three powerful brands, in the travel sector, who share heir experience with us: We will be discussing practical insights on what works and what doesn’t when it comes to Customer Experience, best practices and related technology.

Speakers

Hideki E Hashimura

Hideki E Hashimura

Head of CRM Strategy and CMO

RedK CRM Transformation

Alberto M. Becerra

Alberto M. Becerra

Regional Sales Director EMEA South

ZenDesk

Moderator:

Claudia Tapardel

Claudia Tapardel

CEO & Founder / CCO

CT EU Affairs / Ariva Digital