13-15 JUNE 2023
MÁLAGA - FYCMA

Digital Techs to optimize customer Experience in Tourism

  • 16/06/2022
  • 11:30 - 12:20
  • Auditorium Personio
  • Premium VIP Pass
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For many years, the travel and hospitality industry has been trying to incorporate technology to enhance the way it interacts with its customers. With no doubt, the pandemic has been the major catalyst to accelerate digital transformation initiatives in general. While other industries have accelerated their digital transformation initiatives, the travel industry is still in the game of catch-up. Digital transformation is even more essential now when the travel industry is gradually recovering from the pandemic. So, how to implement the latest digital technology into a company’s or any institution´s business operations, processes and people to improve and optimize the customer experience? Learn from the best and join!

Speakers

Pablo Muñoz

Pablo Muñoz

DX Solutions Architect

Adobe Iberia

Nacho Carnés

Nacho Carnés

City SightSeeing

Moderator:

Edgar Weggelaar

Edgar Weggelaar

Congress Vice President

Tourism Innovation Summit