Back to agenda The power of the voice; client interaction 4.0 Tue 18 May | 17:30 - 18:30 Co-organized with: One way to manage customer experience 4.0 is embracing AI voice tech. A powerful way to build stronger customer relationships. Incorporating voice technologies throughout every stage of the customer experience offers unprecedented opportunities to boost customer happiness and cultivate customer loyalty. It is a game changing technology can definitely be transformative. But making the most of that opportunity requires an approach that is effective for both companies and customers. What is the strategy behind a conversional AI seeking customer interaction as human as possible to increase loyalty and is it effective to handle queries and processes through chat bots?